RECURRING CLEANING: TERMS OF SERVICE

These Terms of Service ("Terms") apply specifically to Recurring Cleaning services booked through Sanitary Cleans. By setting up a recurring plan via our booking platform or through any Sanitary Cleans representative, or by using the code OTCRECUR, you agree to the following conditions, in addition to our General Terms and Conditions at www.sanitarycleans.co.uk/termsandconditions.

RECURRING CLEANING: TERMS OF SERVICE

These Terms of Service ("Terms") apply specifically to Recurring Cleaning services booked through Sanitary Cleans. By setting up a recurring plan via our booking platform or through any Sanitary Cleans representative, or by using the code OTCRECUR, you agree to the following conditions, in addition to our General Terms and Conditions at www.sanitarycleans.co.uk/termsandconditions.

1. Service Overview

Our Recurring Cleaning service is designed for regular home maintenance on a weekly or fortnightly basis, at a fixed price based on your property size. We reserve the right to update the scope of services from time to time.

2. Getting Started and OTCRECUR Discount

Every new recurring customer must first book a One Time Clean. Your recurring visits start after it.

The code OTCRECUR gives 10% off your One Time Clean for customers joining a recurring plan. The discount is kept once your first recurring visit has taken place. If your recurring visits do not go ahead, the 10% discount will be charged to your stored card.

3. Your Plan

Your plan is billed monthly and continues until you cancel it. There is no minimum term after your trial month. Visits are automatically scheduled on your regular day and time.

4. Trial Month

Your first month is a trial. Each visit is charged to your saved card after it is completed. You may leave at the end of the trial by telling us at least 7 days before your first monthly Direct Debit, with nothing to pay back.

5. Payments and Card Authorisation

When setting up a Recurring Clean, you authorise Sanitary Cleans to securely store your card details via our third party payment processor, and to charge your stored card after each completed visit during your trial month, for any add ons, and for any charges set out in these Terms.

From your second month, you pay one fixed monthly price by Direct Debit through GoCardless, collected a few days before your first clean of that month. Your monthly price is based on 52 weeks of the year spread evenly across 12 months, so it is the same every month and months with an extra visit cost nothing more. You will be notified of the amount and collection date in advance.

A receipt will be sent to your email after each payment.

6. Add On Credit

Weekly plans earn £30 of add on credit for every 3 months of continuous service. Fortnightly plans earn £30 of add on credit for every 6 months of continuous service. Credit builds up, can only be used on add ons, and is limited to £30 on one add on per visit. It has no cash value and is lost if your plan is cancelled.

7. Rescheduling and Skipped Visits

Rescheduling or skipping a visit must be requested at least 48 hours in advance via your booking link or by contacting us directly. The full visit price is then credited against your next payment.

If a visit is cancelled with less than 48 hours notice, 20% of the visit price is kept as a late cancellation fee and the remaining 80% is credited.

Frequent last minute cancellations may result in the suspension of your recurring plan.

8. Cancelling Your Plan

Plans cannot be cancelled part way through a month. To cancel, tell us at least 7 days before your next monthly Direct Debit, and your plan will end at the end of the current month. Visits already paid for that month will still go ahead. If you give less than 7 days notice, your plan will end at the end of the following month.

9. Add Ons

Add ons apply to a single visit only and must be requested at least 48 hours before the visit. Available: interior fridge, interior oven, interior kitchen cupboards, and balcony vacuum and window clean. Carpet cleaning and equipment provision are not available on recurring plans.

10. Access to Property

You must provide safe, uninterrupted access to the property at the scheduled time. This may include providing a key or access code in advance, or ensuring someone is home at the time of cleaning. Running water, electricity and adequate lighting are required.

If the cleaner is unable to gain access, the visit is not credited.

11. Equipment Requirements

Clients are required to provide a working vacuum cleaner, mop and toilet brush at the property for each clean. If suitable equipment is not available and the clean cannot be carried out properly as a result, the visit may be ended early and will not be credited.

12. Your Cleaner

You may tell us which cleaners you would prefer. This is used as a guide only and is always subject to availability. If your regular cleaner is unavailable, we will offer one of your backup cleaners or another suitable cleaner.

If your cleaner arrives more than 30 minutes late, you may cancel that visit and it will be credited in full.

13. Quality and Feedback

Once a month, we will send you a short link to review your cleans. If you are dissatisfied with a clean, please notify us within 24 hours. We aim to resolve any issues promptly through re-cleans or adjustments where appropriate.

14. Liability

We take care to deliver services professionally and respectfully. However, Sanitary Cleans is not liable for pre-existing damage or areas not accessible during cleaning. Clients are responsible for securing fragile or valuable items before each visit.

15. Data Protection

All payment data is encrypted and stored securely via our payment providers. Your personal data is managed in accordance with our Privacy Policy at www.sanitarycleans.co.uk/privacypolicy.

By setting up a Recurring Cleaning plan with Sanitary Cleans, or by using the code OTCRECUR, you confirm that you:

Have read and understood these Terms.

Authorise us to charge your stored card after each completed visit during your trial month, for any add ons and for any charges set out in these Terms, and to collect monthly payments by Direct Debit from your second month.

Agree to provide a vacuum cleaner, mop and toilet brush for each clean.

Agree to comply with our cancellation, access and service policies.