FAQs

Which cleaning service should I choose?

Every service is carried out to the same standard of thoroughness, so choose based on what you need:

  • One Time Professional Clean: a single, thorough clean to reset your whole home. No ongoing commitment.
  • Recurring Clean: regular weekly or fortnightly visits to keep your home consistently clean.
  • Custom Clean: you choose the rooms and tasks, charged by the hour.
Which services are available right now?

All three are available now: One Time Professional Cleans, Recurring Cleaning and Custom Cleans.

Recurring Cleaning is open to new clients. Fill in the form on our Recurring Clean page and we'll send your price and first available dates. Places depend on our cleaners' availability, and if we're full on the days you need, we'll offer you a place on our waiting list.

Do you still offer End of Tenancy cleaning?

End of Tenancy cleaning is paused for now, not discontinued. In the meantime, for a full refresh of the home you live in, book a One Time Professional Clean. Please note it isn't an end of tenancy clean, so it can't be used for a deposit return or a check out report.

Which areas do you cover?

We cover London and surrounding areas. Coverage is set by postcode, so enter yours when booking or in the form, and we'll confirm.

How is each service priced?
  • One Time Professional Clean: fixed price based on your property size.
  • Recurring Clean: fixed price per clean based on your property size (not hourly), charged after each clean. Regular cleans start from £58.50.
  • Custom Clean: £25 per hour, with a 2.5 hour minimum.
What's the difference between a general clean and a deep clean?

It's the condition of your home, not the level of detail. Our cleaners give the same attention to detail every time; a home that needs more work simply takes more time.

How does booking a One Time Professional Clean work?

Request your preferred date and time. Once a cleaner accepts, you'll be asked for payment, and your booking is secured once paid.

How does a Custom Clean work?

Fill in our Custom Clean form first so we can calculate the hours your clean needs. When you book, a 25% deposit is taken and your card is held securely. The balance is charged based on the actual hours worked, including any extra time if the clean runs longer.

Custom Clean is the only service where rooms can be left out; One Time and Recurring cleans always cover the whole property.

How does Recurring Cleaning work?
  1. Get your price. Fill in the form on our Recurring Clean page and we'll send your price and first available dates, usually the same day.
  2. Start with a One Time Professional Clean. Every new recurring customer books one first, so your home starts from a proper baseline. You get 10% off it when you join a plan.
  3. Choose weekly or fortnightly. There are no fixed plan lengths: your plan carries on until you choose to stop.
  4. Share your cleaner preferences. You can let us know up to 3 cleaners you'd prefer. We use this as a guide when arranging your cleans and any cover, but every booking is subject to availability, so we can't guarantee a specific cleaner. Every member of our team is trained to the same standard, so whoever attends, you can expect the same quality.
  5. Your schedule is set. Visits continue on an ongoing basis until you cancel.
Is there a minimum term on Recurring plans?

No. There's no minimum term and no monthly commitment. Your plan carries on until you choose to stop: just tell us at least 7 days before your next clean.

Your 10% off the One Time Clean depends on completing your first month of cleans. If you leave before then without a valid reason, such as moving out of our area, the 10% is charged back.

How do I pay for Recurring Cleaning?

Your card is saved securely when you set up your plan, and each clean is charged after it's done, with a receipt by email. There's no Direct Debit and no monthly bill.

What rewards do Recurring customers get?

Weekly plans earn £30 of add on credit every 3 months, and fortnightly plans every 6 months. Credit builds up while you stay and can be used on add ons such as an interior oven clean or interior cupboards, up to £30 per clean. Credit has no cash value and ends if you leave.

Will I ever need another One Time Clean?

Weekly and fortnightly Recurring customers never need another one while on their plan. Otherwise, we recommend booking a One Time Professional Clean at least every 6 months, and at the very least once a year. Think of it like servicing your car.

What is your cancellation policy?

Please give at least 48 hours' notice.

  • One Time Clean: if cancelled with less than 48 hours' notice, 20% of the clean price is kept and 80% is refunded.
  • Recurring visits: if cancelled with less than 48 hours' notice, 20% of that visit is charged.
What happens if my cleaner is late?

If your cleaner is more than 30 minutes late, you have the right to cancel the visit.

Do I need to provide cleaning equipment?

Our cleaners bring their own cleaning products and tools. For One Time and Custom Cleans, if you don't have a vacuum and mop for them to use, we can provide them for a £17.50 equipment fee.

Recurring customers need a working vacuum, mop and toilet brush at home for every clean.

What isn't included?

To keep our team safe and our service consistent, we don't offer:

  • Work requiring ladders or step stools (we clean everything within floor reach)
  • Interiors of freezers, wardrobes, bathroom cabinets or other storage furniture, or drawers outside the kitchen (kitchen cupboards and drawers are available as an add on)
  • Upholstery cleaning
  • Carpet cleaning (currently unavailable)
What if I'm not happy with my clean?

Let us know within 24 hours and we'll come back to fix any issues covered by your booking, free of charge. If we can't put it right, we'll compensate you.

Who are your cleaners?

All our cleaners are DBS checked. New cleaners never work alone: they train alongside an experienced team member before taking on their own cleans, and they wear our uniform when visiting new clients.

Do you offer commercial cleaning?

Yes. Visit our Commercial Cleaning page or email contact@sanitarycleans.co.uk to discuss your premises.

I'm a cleaner. How can I join the team?

Apply through the form on our Careers page. We're especially looking for cleaners who want regular recurring work.