Frequently Asked Questions
How Does The Hourly Pricing Deposit & Final Charge Work?
What Is The Process After Booking, Add ons & Specific Booking Requests?
FAQs
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General Clean
Description:
A light, maintenance-level clean suitable for regular upkeep. Covers basic hygiene tasks and visible surface care for a fresh and tidy home environment.What Is Included:
Hoovering throughout the property
Mopping of hard floors
Exterior surface cleaning (tables, countertops, shelves)
Skirting board wipe-down
Light dusting of reachable areas
General tidying and presentation cleaning
What Is Not Included:
Removal of hardened stains
Limescale or mould treatment
Interior cleaning of cupboards and appliances
Deep cleaning of kitchen and bathroom fixtures
Furniture moving
Restoration work for neglected properties
Oven, fridge, or freezer cleaning
Deep Clean
Description:
A high-standard clean for properties that require more attention than a general clean, with a focus on grime, limescale, and mould treatment. Suitable for periodic deep hygiene resets in occupied or recently vacated homes.What Is Included:
All general cleaning tasks
Enhanced treatment of grime, limescale, and mould (surface-level only)
Thorough hoovering and mopping of all floors
Deep scrubbing of kitchen and bathroom areas (including behind fixtures where accessible)
Detailed cleaning of:
Skirting boards
Light switches and sockets
Exterior surfaces of cupboards and appliances
What Is Not Included:
Interior cupboard cleaning
Full mould or limescale restoration
Interior cleaning of appliances (except optional oven treatment if pre-arranged)
Tenancy inspection–ready detailing
Carpet shampooing or fabric treatment
Exterior window cleaning
Waste or item removal
Cleaning of lofts, sheds, or outbuildings unless agreed in advance
End of Tenancy Clean
Description:
A comprehensive clean designed to prepare a property for new tenants or final inspection. This service covers all key areas of the property with a focus on kitchens, bathrooms, and living areas, ensuring a presentable, professional standard.What Is Included:
Kitchen:
Exterior and interior of cupboards
Oven (exterior and interior treatment)
Fridge, freezer (if defrosted), microwave, washing machine, and dishwasher (exteriors only unless agreed)
Bathroom:
Sink, toilet, bath/shower, tiles, mirrors, and fixtures
Bedrooms & Living Areas:
Hoovering and mopping
Skirting boards
Light switches, sockets, door frames, and handles
Dusting all reachable surfaces
Cleaning of window sills and ledges
Interior windows (reachable)
Cobweb removal
General surface wipe-down throughout the property
What Is Not Included:
Wall washing or stain removal from painted walls
Carpet shampooing or deep extraction
Upholstery cleaning
Full mould or limescale restoration (surface treatment only)
Exterior window cleaning
Waste or furniture removal
Pest control
Cleaning of lofts, garages, or sheds (unless agreed)
Freezers that have not been defrosted
Restoration-level cleaning for severely neglected properties
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General Cleaning: £19.50/hour
Deep Cleaning: From £23.50/hour
End of Tenancy Cleaning:
Studio: £30/hour
All other from £42.50/hour
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No, our cleaners come fully equipped with all products and tools unless you specifically request otherwise.
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Yes. You can manage your booking through your confirmation email or contact us directly. Please provide at least 24 hours’ notice.
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Cancellations made less than 24 hours before the scheduled time may be subject to a late cancellation fee equivalent to one hour of service.
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Our cleaners bring their own cleaning products unless otherwise agreed. However, due to transport limitations, clients are expected to provide a vacuum cleaner and mop. If these are unavailable, clients must request provision in advance, which is subject to availability and transport constraints.
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No, our prices are not fixed totals. When you book a service (e.g. a 1-bedroom, 1-bathroom deep clean), the price shown is an estimate based on the expected duration of the job.
We charge by the hourly rate, and the total hours booked reflect the total work time, not a flat fee.